This webinar provides an overview to the print and digital Library Collection housed at Saskatchewan Provincial Library and Literacy Office. This collection is available to all Saskatchewan library staff.
Being kind is a deliberate choice that the library decided should be its theme for 2019. Though it sounds broad, we made an intentional decision to instill kindness into several different initiatives in the library through four separate facets: self-kindness, kindness for others, kindness for the environment, and kindness in the community. This presentation details the various ways we accomplished these acts, highlights the outcomes, and demonstrates the positive effects of kindness that can be achieved no matter how small the act. Though we continue to infuse kindness into everything we do at the library, our theme culminated in our Stories of Kindness event on World Kindness Day (Nov. 13): we asked the community to contribute short stories to the library, and published them in a book to be remembered and cherished by generations to come.
Webinar hosted by Manitoba Public Library Services. This session is intended for new public library administrators. It will also be helpful for any library staff and board members who want to familiarize themselves with public library operations.
Supplementary document includes a list of weblinks referenced in the webinar.
Alberta Library Staff Conference - Mini Conference: Hiring and Preparing for success panel discussion
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Alberta Library Staff - Mini Conference: Work / Life Balance Panel Discussion
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Assessing and planning customer/patron 'service journeys', whether that involves steps to accessing a library card, or planning for a new holds-management system, requires work to identify what happens from the point of view of the customer, as well as what is commanded of the staff and back-end systems to make that all happen. This brief, annotated bibliography is the work of UBC MLIS practicum student Corinne Shortridge (May, 2018) who as part of her practicum was asked to provide a quick scan of the literature, with a goal of identifying how tools used in service journey 'mapping' and 'blueprinting' can help libraries.
Borrowing from other sectors (retail, airlines) service mapping and blueprinting is a methodology that is practical, tangible, with value for libraries in aid of identifying key areas for service improvement from front-of-house, back-of-house and user points of view.