Demystifying Alberta's Local Governments

Description

Sometimes libraries have to ‘Find a Way’ to build – or rebuild - a relationship with their local governments. That relationship can be a positive, mutually reinforcing one; however, it can also be something less desirable. Municipal council members are elected by the people of their communities to deliver a wide range of programs and services, and there is always more work to do than there are resources available to do it. This is complicated with the notion with some that libraries have outlived their useful life, and some councillors will wonder why they waste money on a service that nobody uses. If trustees understand how local governments work, how they identify their priorities, and where they get their information, the library board stands a better chance of creating a positive relationship with local governments. Together trustees and staff can find a way to make it happen.
Learning Objectives:

  • Understand Alberta local government structure.
  • Learn how local governments choose from competing priorities.
  • Discuss ideas about how library colleagues have kept the profile of libraries high.

Author

Ian McCormack

Conference Year

2019
Materials
Source Library
Presentation Format
PDF

Patron Experience: More Than Customer Service

Author

Marigold Library System

Description

As our roles evolve, so must our approach to customer service. Examine how successful patron interactions can build patron loyalty and strengthen team confidence and job satisfaction. Learning Objectives: - Consider ways to strengthen the image your branch is presenting to the public - Understand how patron experience can build loyalty and improve team morale Presented by Mark Reinelt Mark Reinelt is the System Circulation Coordinator for the Okanagan Regional Library, responsible for training new team members and introducing them to the culture of the ORL. 30 years of frontline and customer service experience gives a strong background in forming a framework regarding Patron Experience.

Resource Type (defunct)

Video
Source Library

Patron Experience: More Than Customer Service

Author

Marigold Library System

Description

As our roles evolve, so must our approach to customer service. Examine how successful patron interactions can build patron loyalty and strengthen team confidence and job satisfaction. Learning Objectives: - Consider ways to strengthen the image your branch is presenting to the public - Understand how patron experience can build loyalty and improve team morale Presented by Mark Reinelt Mark Reinelt is the System Circulation Coordinator for the Okanagan Regional Library, responsible for training new team members and introducing them to the culture of the ORL. 30 years of frontline and customer service experience gives a strong background in forming a framework regarding Patron Experience.

Resource Type (defunct)

Video
Source Library

Bright Spot Library Practices in Manitoba: What’s Working and How Can We Do More of It?

Description

A study, by the Public Library Services Branch (PLSB), to discover the best practices of the top performing libraries in the province. The study aimed to find out why some libraries were reporting declining statistics, while other where seeing increased statics. We set out to try and determine if we could find any common elements in the libraries that were seeing increased statistics. Would it then be possible to distil best practices and then share it with the other libraries? By studying the statistics, we were able to determine which libraries had high activity in three key areas compared to their population. The process gave PLSB a starting point and means for comparison and further study. The resulting report gathers the information we discovered on common elements between these locations, and could make a good comparison for those that wish to improve their own key performance indicators like gate count, circulation and turnover

Author

Anthony Woodward

Author E-Mail

anthonykwoodward@gmail.com

Conference Year

2018
Materials
Source Library
Presentation Topic
Presentation Format
PDF

3x3 in Search of an Assessment Plan

Description

Three librarians at three different libraries in search of an assessment plan. How do you do it when assessment is but one of several responsibilities, and when your library's assessment practices are at different levels of development? Hear three different stories about the challenges, successes, and process of assessment planning at some of BC's newer universities. Participants will have the opportunity to consider a planning strategy for their own library's assessment efforts.
Presenters:
Amy Paterson, Thompson Rivers University
Colleen Bell, University of the Fraser Valley
Laura Thorne, UBC Okanagan

Author

Colleen Bell

Author E-Mail

colleen.bell@ufv.ca

Conference Year

2017
Materials
Source Library
Presentation Topic

Risky Business - How to Develop a Risk Management System for Your Library

Author

Debra Giles, Rob Macaulay, and Avnish Mehta

Description

Learn how the Calgary Public Library developed a risk management system and reporting framework which permits the Board and senior management to achieve the Library’s Strategic Plan while operating within an acceptable risk level.  A risk management system should be specific to each organization but all should: 1) identify material risks and report on a timely basis to senior management and the Board; and 2) implement appropriate risk management strategies.

Resource Topic

Resource Type (defunct)

Power Point
Source Library

May I Have This Dance - Library CEO Evaluation and Compensation

Author

Janet Hutchinson and Bill Ptacek

Description

Like teenagers at their first prom who are reluctant to engage with each other, Library Boards and CEOs often sidestep conversations about performance and compensation, but avoidance of these important topics can lead to serious misunderstandings around both personal and organizational expectations, uncertainty, and the weakening of relationships key to the organization’s success.   Once such conversations are “routine,” anxiety decreases for all parties.  Furthermore, a well-crafted framework which reflects the values of the organization can have a long life, serving many generations of Boards and CEOs. The annual CEO evaluation process now in place at Calgary Public Library has several parts:

  • Metrics evaluating progress on major initiatives, to which the CEO has contributed
  • Completion of a CEO Competency Review Survey by members of the Board and the Library’s Executive Leadership Team

As required, two more parts are completed:

  • A 360 Review completed by representatives of the Library’s top 10 partner organizations
  • Compensation Review of current market, with the help of a consultant

Both the Library Board and the CEO have been pleased with the results of the implementation of the new system, especially the opportunity it provides for an in-depth and honest conversation and the strengthening of a very important workplace relationship.

Resource Topic

Resource Type (defunct)

Power Point
Source Library

Everything You Wanted to Know About Your Library Manager But Were Afraid to Ask – Alberta Library Trustees Association

Description

The Alberta Library Trustees Association has heard our trustees and your questions in regards to your library manager. In this session we will address the responsibilities and duties of the library manager; the role of the library manager in respect to the board; how to evaluate your manager; and, if necessary, how to hire or dismiss your library manager.
Learning objectives:

  • Understand the role of library managers and their duties
  • Review different evaluation models
  • Determine the qualifications desired in a new library manager, and whether or not your manager fits with the culture of your library

Author

Laura Ross-Giroux

Conference Year

2017
Materials
Source Library