BC Library Conference

In order to provide relevant information for gender nonconforming populations, it is not only important to know what materials are available for young readers, but also what it is that teens are actually looking for. Through a series of interviews with trans-identified teens, I was able to better determine what materials these individuals are looking for, which affects how librarians can work to provide teen readers with materials through qualitative evidence rather than assumptions of reading habits.
This session will discuss new materials for youth as well as strategies for increasing visibility of relevant materials and improving access. Understanding the audience for trans-themed YA materials and reading habits of trans and genderqueer youth can make libraries more appealing as safe spaces and repositories of relevant materials.

Thu Apr 20 2017, 11:00am–12:15pm, Tuscany Room
 
SESSION DESCRIPTION
Generously Sponsored By: Vancouver Public Library
 
From common stumbling blocks experienced by library patrons to broader challenges facing libraries in the 21st century, this hands-on session provides a practical introduction to service design methodology that can be used to improve the quality of library services and prepare libraries for new services that might lie ahead.
 
Service design is an emerging discipline that combines user research, business strategy, and design practice to innovate the way services are traditionally conceived of and implemented. This methodology is based around interactions with users, touchpoints, service personnel, and stakeholders. It uses design thinking as an approach and follows a structured and organized process.
 
Drawing from our user experience and design expertise, we will highlight case studies of service design and user-centred design in practice with examples from the Vancouver Public Library and in other nontraditional design environments. We introduce participants to processes and strategies that can be used to identify or frame problems, test potential solutions, and implement evidence-based outcomes in their own libraries and communities.
 
Participants will be encouraged to bring their own experiences to the table as they engage in a collaborative design exercise that challenges them to apply these strategies to a real-life service problem in a library setting. Attendees will walk away from this session with a stronger understanding of how service-led approaches that put library users front and centre can powerfully impact the way libraries operate and adapt to change.
 
 
SPEAKERS
Mary B Castellanes, B.Des, Vancouver Public Library Biography: Mary Castellanes is a Web Graphics Designer at Vancouver Public Library with formal training in communication design, who has grown up with libraries very much a part of her life. She is interested in the open nature of web technologies, and the thoughtful application of design in our everyday lives. As a member of the Digital Services Web Team, Mary has been involved in the redesign of VPL.ca. The firsthand observations and feedback gathered from consultation and testing sessions with the public helped inform many of the visual design decisions for the new website.
 
Jessica Whu, MLIS, Vancouver Public Library Biography: Jessica Whu is a Web Librarian at Vancouver Public Library. Most recently, with her work on VPL’s website redesign project, she’s worked with staff across departments to assess and design web content that supports effective service delivery. Jessica loves how her work in information design, web development, and user experience intersect with her passion for people, communities, and user-centred services.

Thu Apr 20 2017, 9:00am–10:15am, Salon C

SESSION DESCRIPTION

Creating a compelling business case or grant application can make the difference in getting the resources you need. A well-written RFP can result in competitive, high-quality proposals. The skills, structure, and approach used in business cases, grant applications, and RFPs can also be applied elsewhere with great effectiveness. Panelists will share their expertise and best practices from varied perspectives to help you build your own tool kit for business writing success.

SPEAKERS

Deb Hutchison Koep, North Vancouver City Library

Biography:
 

Deb Hutchison Koep is the new Chief Librarian at the North Vancouver City Library. She has several years’ experience in library finance, preparing business cases for operating, capital and staffing resources and participating in public procurement processes for both facility and IT projects. She is an expert in library technology planning and implementation, and in her previous role at West Vancouver Memorial Library recently implemented new models for public technology service and staff technology skills assessment and development.

Ben Hyman, Vancouver Island University

Biography:
 

With leadership and management experience in Co-ops, government, post secondary, public library and private sector environments, Ben’s take on business cases is a little different. For operationalizing inclusive community approaches, and advocating for the use of open tools and social procurement processes, he has been labelled a “lightning rod.” Ben is currently the University Librarian at Vancouver Island University.

Daphne Wood, Greater Victoria Public Library

Biography:
 

Daphne Wood’s experience in the public, private, and non-profit sectors includes strategic planning, media relations, and brand management. She is a graduate of Carleton University's school of Journalism with a Masters of Business Administration from Royal Roads University and an Executive Masters of Library Information Science from San Jose State University. Daphne is the Director of communications and Development at the Greater Victoria Public Library and is serving as the President of BCLA in 2016/17.

Fri Apr 21 2017, 10:30am–11:45am

When West Vancouver Memorial Library decided to consult the community about their technology needs, many at the library thought all we'd hear was "faster WiFi." Three surveys, four graffiti walls, five focus groups, twenty-two interviews, and one technology fair later, we have a robust, evidence-based road map for technology infrastructure, service, and program development. Learn how our consultation process moved people past predicting their technology use (rarely accurate!) to articulating their aspirations for themselves, their families, and their community; how we successfully engaged youth and newcomers in the consultation; and how we involved key stakeholders throughout the consultation process. We'll also share what we learned, the tools we used, and what worked (as well as what didn't).

Slides and templates to share!

These are the slides and notes from the presentation given by Adrienne Lai and Jonathan Kift at the 2016 BCLA Conference. There is an additional slide linking to some helpful resources at the end.

Presentation on the Library Freedom Project's efforts around privacy education and advocacy.

Part of the "Privacy Matters" panel at BCLC 2016, this presentation looks at the effectson both activists and the general public of mass surveillance, with a specific focus on the events surrounding the surveillance of the G20 protests in Toronto.

Presentation arguing for the empirically demonstrable demand for libraries to get stuck into the privacy wars and start provisioning "privacy infrastructure" like TOR and VPNs for patrons.

This survey was distributed through local settlement agencies in the Metrotown area of Burnaby, BC in the fall of 2015. 439 surveys were returned. The attached documents are the survey itself, the methodology, and a presentation that has been given in varying forms to the Metrotown Interagency group, the Immigrant Advisory Group of the Burnaby Intercultural Planning Table, and the BC Library Conference in May 2016.  The project was undertaken as a professional experience project by David McAtackney while he was a student at the iSchool at the the University of British Columbia under the supervison of Deb Thomas, Deputy Chief Librarian of Burnaby Public Library.