Fri Apr 21 2017, 10:30am–11:45am
When West Vancouver Memorial Library decided to consult the community about their technology needs, many at the library thought all we'd hear was "faster WiFi." Three surveys, four graffiti walls, five focus groups, twenty-two interviews, and one technology fair later, we have a robust, evidence-based road map for technology infrastructure, service, and program development. Learn how our consultation process moved people past predicting their technology use (rarely accurate!) to articulating their aspirations for themselves, their families, and their community; how we successfully engaged youth and newcomers in the consultation; and how we involved key stakeholders throughout the consultation process. We'll also share what we learned, the tools we used, and what worked (as well as what didn't).
Slides and templates to share!