Marigold Library System

Small brochure featuring the basics to play Minecraft

Small brochure featuring online coding activities for young children

As our roles evolve, so must our approach to customer service. Examine how successful patron interactions can build patron loyalty and strengthen team confidence and job satisfaction. Learning Objectives: - Consider ways to strengthen the image your branch is presenting to the public - Understand how patron experience can build loyalty and improve team morale Presented by Mark Reinelt Mark Reinelt is the System Circulation Coordinator for the Okanagan Regional Library, responsible for training new team members and introducing them to the culture of the ORL. 30 years of frontline and customer service experience gives a strong background in forming a framework regarding Patron Experience.

As our roles evolve, so must our approach to customer service. Examine how successful patron interactions can build patron loyalty and strengthen team confidence and job satisfaction. Learning Objectives: - Consider ways to strengthen the image your branch is presenting to the public - Understand how patron experience can build loyalty and improve team morale Presented by Mark Reinelt Mark Reinelt is the System Circulation Coordinator for the Okanagan Regional Library, responsible for training new team members and introducing them to the culture of the ORL. 30 years of frontline and customer service experience gives a strong background in forming a framework regarding Patron Experience.

Instructional brochure for using the library language learning eResource Pronunciator

Instructional brochure for using an iOS mobile device with Libby by OverDrive, Cloud Library, and Cantook Station

Instructional brochure for using an Android mobile device with Libby by OverDrive, Cloud Library, and Cantook Station

Most of us are familiar with Facebook, Twitter, Pinterest, and Instagram. Some of us already use these tools for our libraries. But are we using them effectively? Let me show you how to create a social media plan and set goals so you can get the most out of social media and effectively market your library, programs, and services. You will learn why a social media presence is essential for your library’s advocacy and marketing, tips on creating the best posts for each platform, and how to create your own customized social media plan. Presented by Caleigh Haworth Training & Communications Coordinator, Marigold Library System

This presentation outlines for Library Staff what digital literacy is and how increasing seniors' digital literacy skills can have a positive social impact in your community and in your library. Debunk the myth that seniors are unwilling and unable to learn about technology and explore a variety of ways to incorporate technology and digital literacy into library programming. Learning Objectives: -Understand more about digital literacy and why it is an important skill for seniors -Consider how your library can engage seniors in digital literacy through programming and library technology Presented by Carley Angelstad, Technology Programmer at the Camrose Public Library.