Dissemination through Transformation: The Evolution of a Thesis

Description

In 2004 the University of Victoria Libraries housed over 7000 theses in Special Collections and over 1000 in their circulating collection; it was also the year that they launched their digital repository.
This is a story about the evolution and transformation of the traditional print thesis as viewed through the changing lens of the University of Victoria's Masters Theses and Doctoral Dissertation process.
Learn about UVic's successes and challenges hosting a repository and find out how it transformed access to this important academic library resource.

Author

Danice Szabo

Author E-Mail

danicesz@uvic.ca

Conference Year

2018
Materials
Source Library
Presentation Topic
Presentation Audience
Presentation Format

Supporting the New Curriculum through GLAM Partnerships and Programming

Description

In support of BC’s new curriculum, Pacific Opera Victoria, Royal BC Museum and the Greater Victoria Public Library offered a day-long pro-d opportunity for high school, middle school and elementary school teachers. Experts from each institution provided practical tools and ideas to encourage children and teens to think critically about what they view, read, and hear. This panel will discuss how we collaborated to create the event, the benefits to GLAM partnership programming, and what we learned.

Author

Devon Tatton

Author E-Mail

dtatton@gvpl.ca

Conference Year

2018
Materials
Presentation Topic
Presentation Audience
Presentation Format

Patron Experience: More Than Customer Service

Author

Marigold Library System

Description

As our roles evolve, so must our approach to customer service. Examine how successful patron interactions can build patron loyalty and strengthen team confidence and job satisfaction. Learning Objectives: - Consider ways to strengthen the image your branch is presenting to the public - Understand how patron experience can build loyalty and improve team morale Presented by Mark Reinelt Mark Reinelt is the System Circulation Coordinator for the Okanagan Regional Library, responsible for training new team members and introducing them to the culture of the ORL. 30 years of frontline and customer service experience gives a strong background in forming a framework regarding Patron Experience.

Resource Type (defunct)

Video
Source Library

Patron Experience: More Than Customer Service

Author

Marigold Library System

Description

As our roles evolve, so must our approach to customer service. Examine how successful patron interactions can build patron loyalty and strengthen team confidence and job satisfaction. Learning Objectives: - Consider ways to strengthen the image your branch is presenting to the public - Understand how patron experience can build loyalty and improve team morale Presented by Mark Reinelt Mark Reinelt is the System Circulation Coordinator for the Okanagan Regional Library, responsible for training new team members and introducing them to the culture of the ORL. 30 years of frontline and customer service experience gives a strong background in forming a framework regarding Patron Experience.

Resource Type (defunct)

Video
Source Library

Increasing Public Library Use and Support (2010)

Description

A presentation from MLA in 2010 on how we nearly doubled Public use and support for the library.

Author

Ken Kuryliw

Author E-Mail

kkuryliw@gfrl.org

Conference Year

2016
Materials
Source Library
Presentation Topic
Presentation Audience
Presentation Format
PDF

Library as Community Tourism site

Description

The Library as a Tourism hub for the community. By building partnerships the community library can raise their profile in the community/with funders and better serve tourists,

Author

Ken Kuryliw

Author E-Mail

kkuryliw@gfrl.org

Conference Year

2018
Materials
Source Library
Presentation Topic
Presentation Audience
Presentation Format
PDF

Copyright(s) Workshop: MLC 2018

Description

Librarians & Library staff are often expected to negotiate and advise in a complicated copyright landscape. As non-lawyers, we can’t give you legal advice, but as copyright practitioners we have tons of practical experience and insight we will share with active learning exercises sprinkled throughout. From copyright basics in a new light, to ways to talk copyright to patrons and stakeholders, this workshop is designed to get everyone, no matter their experience, more comfortable with copyright issues. We will also give up-to-the-minute updates on what is happening with copyright in Canada (it is a busy year!), copyright advocacy, and will involve a number of people from different library types to contribute to the conversation.

Author

Brianne Selman

Author E-Mail

b.selman@uwinnipeg.ca

Conference Year

2018
Materials
Source Library
Presentation Topic
Presentation Audience
Presentation Format

Stand Up for Inclusion

Description

Inclusion statements: what are they and why do they matter? Learn about the Calgary Public Library’s journey in thinking about, talking about and developing an inclusion statement, and what it can mean for the library’s daily work.

Author

Shereen Samuels and Heather Robertson

Author E-Mail

shereen.samuels@gmail.com; heather.robertson@calgarylibrary.ca

Conference Year

2018
Materials
Source Library
Presentation Topic
Presentation Format
PDF

Service Journey Mapping - 2018 Bilbiography

Author

Christopher Koth

Description

Assessing and planning customer/patron 'service journeys', whether that involves steps to accessing a library card, or planning for a new holds-management system, requires work to identify what happens from the point of view of the customer, as well as what is commanded of the staff and back-end systems to make that all happen. This brief, annotated bibliography is the work of UBC MLIS practicum student Corinne Shortridge (May, 2018) who as part of her practicum was asked to provide a quick scan of the literature, with a goal of identifying how tools used in service journey 'mapping' and 'blueprinting' can help libraries. 
Borrowing from other sectors (retail, airlines) service mapping and blueprinting is a methodology that is practical, tangible, with value for libraries in aid of identifying key areas for service improvement from front-of-house, back-of-house and user points of view. 

Resource Type (defunct)

PDF

Stand Up! Access to Justice at Your Local Library

Description

Presentation delivered at the Alberta Library Conference 2018 in Jasper, AB.
Communities all over Alberta are seeing an increase in self-represented litigants due to the recession and the high cost of legal representation. This means that more people are coming to libraries to access information about the law and their legal rights. Like libraries, public legal education organizations like CPLEA work to provide the public with reliable sources of information. Searching for legal information tends to be very reaction-driven (i.e. my landlord is evicting me; my partner and I are separating, etc.). By standing together, we can empower Albertans to know and assert their rights before a legal dispute arises. For more information about the Centre for Public Legal Education Alberta (CPLEA) or to access free legal information resources, visit www.cplea.ca.

Author

Megan Siu

Author E-Mail

megan[at]cplea.ca

Conference Year

2018
Materials
Source Library