Digital Literacy with a ‘Why’: Ethics & Politics in Public Library Tech Help

Tech help can be a tricky area of public library service. In our efforts to ensure the library  remains relevant to the public we embrace helping our users with technology. We point to this as success and evidence of the library’s relevance and empowering mission. But that goal of individual empowerment often comes at the cost of obscuring systemic complexity. What does that obfuscation cost us as a community? In this session we will explore this issue and discuss Strathcona County Library’s approach to creating room for the discussion of politics and ethics within our tech programs. 

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