Putting the User in the Center: Design Thinking in Digital Literacy Services

You’ve heard of UX and design thinking, but probably wondered how it related to technology work in libraries. This session combines theory, discussion, and illustrative hands-on activities that will bring that connection to life in a way that applies to public libraries of all sizes. We will provide a brief overview of user centered design and design thinking, framing these both as strategies to understand user needs and as a broader approach that integrates user experience planning into the design and continual improvement of library services. Come learn how design thinking and user centered service design practices are particularly information rich, low-cost approaches to engaging communities in everything from digital literacy instruction to the design of new digital services.