Don't Judge a Book by Its Cover

Description

The library is one of the last free public spaces that is open to all. However, often those considered “undesirable” are kept away from the library in order to make others feel welcome and safe. While we do sometimes see problematic behaviours in the library, this does not mean that we cannot strive to ensure that we as library workers provide excellent customer service to all who enter the library.
 
 

Author

Caroline Moynihan

Conference Year

2019
Materials
Presentation Format