Customer Privacy in Digital Collections & Services


Public libraries have an ethical obligation to preserve our customers’ privacy and right to privacy. Libraries traditionally collect customer information to allow access to our physical collections, but customer privacy concerns become much more complicated when thinking about how that customer information is used by libraries’ digital content vendors to give customers access to our online resources and initiatives. EPL is exploring how our customers’ information is transmitted, collected, and stored by our digital content vendors. Learn more about the new ALA Digital Privacy Guidelines, privacy initiatives, and the new tools and policies EPL is using to protect our customer information and to increase our customers’ understanding of their online privacy with our digital collections.


Rachael Collins

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